In-patient Engagement
Hospitals have a “captive audience” when it comes to engaging and educating patients and family caregivers. In fact, how hospitals engage patients during their stay has direct impact on the hospital’s HCAHPS scores and other key quality measures. Hospitals spent heavily on flat screen TVs and free WIFI in patient rooms to improve the patient experience. But those measures are not directly relevant to the care patients receive in the hospital — they feel like “hotel services” to patients. We believe that we can do a lot more to engage patients with technology to improve care.
The bedside patient engagement tablet
We provide patients with a bedside tablet device (e.g., an iPad) loaded with interactive tools and content that are relevant to the patient’s care in the hospital. By giving patients the tools to understand clinical guidelines and engage clinical for meaningful conversations, we aim to achieve improved patient satisfaction, improved outcome, and reduction of safety events at the same time. Patients do not have to be passive consumers of hospital services, instead they can work together with the hospitals teams to proactively improve the quality of the hospital they stay in!
Features and benefits
- Interactive patient check lists for clinical guideline compliance
- Questions to ask clinicians before and after surgeries
- Medication logs and medication reconciliation tools
- Discharge planning tools and checklists
- Education content including patient education video
- Communication tools with hospital staff including rapid response
- Patient notes and journal areas
- Secure printing / sharing information
Predictive analytics
By analyzing patient data and usage patterns using advanced predictive statistics, we can identify factors that predict potential problems ranging from in-hospital adverse events, near-miss safety events, guideline violations, to problematic HCAHPS rating responses. Those factors allows the hospital team to identify problems early on when interventions can be the most effective in improving quality outcomes.
Dell Children’s Medical Center
The Dell Children’s Medical Center is using our Android tablet solution to improve patient experience during their hospital stay.
Baptist Health System
Baptist Health System, CommonWealth Foundation, Louise Batz Patient Safety Foundation, and NIH/AHRQ Improvement Science Research Network are piloting an iPad solution to engage patients for reduction of medication errors in hospitals.